Terms, guarantee & conditions

TOWN & COUNTRY UPHOLSTERY SERVICES PTY. LTD.

ABN: 32 097 888 965

68 Research Road

Pooraka SA 5095

Telephone: 08 8349 6565

Fax: 08 8349 6045

CONDITIONS FOR THE GUARANTEE

WE GUARANTEE OUR BEDS, MATTRESSES & RECLINERS ON A PRO RATA BASIS VALID FROM THE DATE OF PURCHASE FROM TOWN & COUNTRY MATTRESSES & BEDS, THE ORIGINAL PURCHASE RECEIPT IS REQUIRED AS PROOF OF PURCHASE.

Beds 15 years

Electric Adjustable bed motors & actions 5 years

Dunlop Memory foam mattresses 10 Years

Natural Latex Mattresses 21 years

Massager Unit 12 Months

Recliners 12 Months

THIS GUARANTEE GIVES YOU SPECIFIC LEGAL RIGHTS. THIS GUARANTEE DOES NOT IN ANY WAY AFFECT THE RIGHTS GIVEN TO YOU BY LAW.

WE WILL EXAMINE THE PRODUCT AND DECIDE IF ITS COVERED UNDER THE GUARANTEE, WE WILL THEN, AT OUR CHOICE EITHER REPAIR THE DEFECTED PRODUCT OR REPLACE IT WITH THE SAME OR A COMPARABLE PRODUCT. THE PRODUCT MUST BE ACCESSIBLE FOR REPAIR WITHOUT TOWN & COUNTRY INCURRING ADDITIONAL EXPENDITURE TO GAIN ACCESS. THIS WILL NOT APPLY IN CASE WHERE THE REPAIR WORK HAS NOT BEEN AUTHORISED BY US.

THE GUARANTEE DO NOT APPLY TO PRODUCTS THAT HAVE BEEN STORED OR ASSEMBLED INCORRRECTLY, USED INAPPROPRIATELY, ABUSED, MISUSED, ALTERED, OR CLEANED WITH WRONG CLEANING METHODS, OR WRONG CLEANING PRODUCTS. NATURAL LATEX & MEMORY FOAM MATTRESSES MUST BE USED AS RECOMMENDED ON AN APPROVEED SLAT BASE.THE GUARANTEE DO NOT COVER ATYPICAL WEAR & TEAR, CUTS OR SCRATCHES, OR DAMAGE CAUSED BY IMPACTS OR ACCIDENTS. THE GUARANTEES DO NOT APPLY IF PRODUCTS HAVE BEEN PLACED OUTSIDE.

ORIGINAL PURCHASER ONLY

TOWN & COUNTRY OFFERS A GUARANTEE WHICH IS ONLY FOR THE BENEFIT OF THE ORIGINAL PURCHASER (THE PURCHASER) OF THE PRODUCT, AND IS NON –TRANSFERABLE.

FOR THE DURATION OF THE GUARANTEE

 

TOWN & COUNTRY WILL REPAIR OR REPLACE AT TOWN & COUNTRY’S EXPENSE, FACTORY WITHOUT CHARGE TO THE ORIGINAL PURCHASER, ANY MANUFACTACTURING FAULT (AS DEFINED) TOWN & COUNTRY RESERVES THE RIGHT TO REFUSE SERVICE WHEN THE PRODUCT IS FOUND ON INSPECTION TO BE IN AN UNSANITARY CONDITION OR WHEN PRODUCT FAILURE IS DUE TO CAUSES OTHER THAN DEFEECTIVE WORKMANSHIP OR MATERIALS.

INSPECTION COST $190.00 PAYABLE BEFORE SERVICE CALL WHICH WILL BE FULLY RE- IMBURSED IF MANUFACTURING FAULT IS FOUND.

TRANSPORT & INSPECTION CHARGES

DURING THE FIRST YEAR AFTER PURCHASE TRANSPORT CHARGES RELATING TO GUARANTEE ISSUES WITHIN AUSTRALIA WILL BE MET BY TOWN & COUNTRY WHERE THERE IS A MANUFACTURING FAULT.

AFTER THE FIRST YEAR, TRANSPORTATION CHARGES WITHIN AUSTRALIA WILL BE MET BY THE PURCHASER. IN NO CASE WILL ANY TRANSPORTATION CHARGE BE ACCEPTED WITHOUT PRIOR APPROVAL FROM TOWN & COUNTRY. ALL CLAIMS IN RESPECTED OF THE GUARANTEE ARE TO BE MADE TO TOWN & COUNTRY PRIOR TO EXPIRATION OF THIS GUARANTEE.

TOWN & COUNTRY RESERVE THE RIGHT TO CHARGE AN UP – FRONT CALL OUT FEE TO AN INSPECTION TAKING PLACE AT ANY STAGE DURING THE LIFE OF THE ARTICLE. THIS FEE WILL BE REFUNDED SHOULD A MANUFACTURING FAULT BE DISCOVERED.

THIS GUARANTEE DOES NOT COVER

MATTRESS FABRIC (INCLUDING STAINS, SOILING, BURNS OR PILLING.)

NORMAL BODY INDENTATIONS (LESS THAN 35MM)

BORDER WIRES WHICH RUN ALONG THE PERIMETER OF THE MATTRESS (INNSPRING) AND FOUNDATION, BENT DUE TO MOVING OR FOLDING THE SLEEP SET UNLESS MATTRESS IS MADE ALSO FOR ADJUSTABLE BEDS.

SQUEEKS. IF ELECTRIC BED HAS A SQUEEK JUST SPRAY A SMALL AMOUNT OF WD40 ON METAL JOINTS.

POSTURE SLAT BASE BEDS ARE GUARANTEED SUITABLE FOR PERSONS UP TO 110 KILOS.

SOLID BASE BEDS GUARANTEED TO PERSON UPTO 190 KILOS.

BED HEIGHT

SHEET FIT.

DAMAGE DUE TO ABUSE:

FOR YOUR SAFETY

  1. CARE SHOULD BE USED WHEN OPERATING AN ELECTRIC ADJUSTABLE BED ESPECIALLY SPLIT DESIGN WHEN SLEEPING WITH A PARTNER.

  1. DON’T EVER PLACE THIS PRODUCT NEAR OPEN FLAMES OR EXPOSE IT TO FIRE.

THIS MATTRESS IS NOT FLAME PROOF OR FIRE PROOF AND CAN IGNITE OR BURN IF EXPOSED TO OPEN FLAME OR FIRE. WHEN IGNITED, SOME BEDDING MATERIALS CAN BURN RAPIDLY AND EMIT SMOKE, AND HAZARDOUS GASES.

PLEASE DON’T SMOKE IN BED.

  1. MASSAGERS SHOULD NOT BE USED OVER 60 MINUTES WITHOUT RESTING FOR ANOTHER 60 MINUTES, OR THEY WILL STOP WORKING.
  1. YOU CAN NOT SIT ON THE HEAD OR FOOT OF A ELECTRIC ADJUSTABLE BED WHILST THEY ARE IN THE “UP” POSITION. THIS CAN BEND THE MECHANISM. ONLY OPERATE FROM THE “FLAT POSTION”.

THANK YOU, MANAGEMENT